FAQs

General Questions

How do I schedule an appointment or book a Party?
Call 561-662-8639 to reserve your time.

How far in advance do I need to book?
Parties can be booked at any time, however the further in advance you book the more likely it is that you will get the date and time you want. Dates are only confirmed once the deposit had been paid and cleared.

How many ponies will I need?
One pony for riding works well for events with less than 20 pony riders.

What times are available for the parties?
Everyday 10 am to 6 pm.

How long is the Pony Party?
4 hours or less

Where do the pony parties take place?
At your home or local park.

Who can be a pony rider?
Anyone under 125lbs can be a pony rider depending on the pony you rent.

How old must you be to ride?
Children must be able to hold on to ride. Although child specific, our youngest riders typically start around 2 years old. If unable to hold on, the parents / guardian will be required to walk beside the child while holding them on the pony.

Can parents walk besides their children during the pony ride?
Absolutely! We want you to experience your little one’s joy first hand, but the parent must also be wearing closed in shoes.

Can we take pictures? What about camera “flashes”?
Yes you can take pictures! And, we support you to capture these special moments throughout your visit. Photographers/parents are required to stay in the view spectating area.

What is the policy on tipping?
We strive to provide professional, top-quality service and memories that will forever be part of your family. If you feel our staff went above your expectations, tips are appreciated. Our business survives and grows from your referrals and feedback.

Party Area Questions

Where do the pony rides happen, and how much space do we need?
Nearly any backyard will work or any space with grass. In wet weather, hoof prints may be left behind, but, again, we are respectful of the property and homeowner. We try not to repeat the same route to reduce wear on the grass.
What kind of access do you need to my yard?
Your yard will need a side gate with a clear pathway, ponies can go up and down one or two steps and widely spaced ones but fewer the better! If you are concerned about your access please do not hesitate to call us to discuss thisWho takes care of cleanup?
Our ponies are “trailer-trained”—but they do have accidents. We carry waste removal equipment and are always respectful of the homeowner’s property.Are the ponies afraid of balloons?
They can be so ponies need a balloon free area.

Party Payment Questions

Do you require a deposit?
Yes, we require a $100 deposit for all pony parties. Deposit is non-refundable. (*NOTE If you need to change the date of your event, please contact us, and we’ll be happy to reschedule.)

How should I pay for my pony party?
We accept almost all forms of payment.

Party Arrival and Cancellation Questions

What time will you arrive?
We plan to allow 20 extra minutes for travel. When booking, include any landmarks that may help us find your location. We strive to arrive on time. Our setup time is approximately 10 minutes for parties. We stay for the full time for riding. Sometimes unexpected things happen. Have a backup plan if, for any reason, we are delayed. Don’t panic, because we will be there. Thanks to our years of experience, this is the one problem we do our best to avoid.

What is your cancellation policy?
Parties can be cancelled up to 48 hours before the event, and your deposit can be used to reschedule another date, but deposits are not refunded. Deposits can be applied to future bookings in the event of a cancellation. Rain or shine we will arrive.

Do you have a bad weather or emergency cancellation policy?
Yes, in the event of extreme rain or an emergency a minimum of 2 hours notice before the party start time is required in order to use you deposit toward future bookings. Otherwise you will forfeit your deposit.

Pony Feeding Questions

Can we bring carrots and apples to feed to the horses?
Yes, feeding the ponies is a special treat for them. They cannot have sweets.

Can we feed the animals treats?
Yes, party goers will be instructed on how to feed the ponies correctly. They will eat almost anything so be careful what you bring nearby or there may not be any cake left for you.

Safety and Insurance Questions

Are Pony Parties safe?
Safety is our primary concern. All pony rides are supervised by our trained staff to keep all party-goers safe and having fun. All pony riders must wear closed-in shoes (no flip flops or sandals). Helmets are also available and must be worn when the party is not on your property.

Do you require riders to wear helmets?
An approved, equestrian specific riding helmet is required by law for all parties not held on your property.  If you do not have one, we have approved helmets available for your use.

Do you carry insurance?
Yes, we do. If you would like to have the party in a park, you may need to fill out the proper paperwork ahead of time.

Are you insured against accidents?
Yes! Pony Parties operate with full Liability Insurance.

Do I need a permit to have a pony party in a park near me?
Yes, please check with the parks.

Are your ponies well behaved?
Yes.

Is it safe to ride the ponies?
Yes. As long as you respect them and their needs and are accompanied by one of our handlers, they will be happy and friendly. Don’t hit them or throw things at them. Our party ponies are friendly and fun.